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AI assistant for customer success teams

Turn the renewal call into an expansion call.

The short answer

Renewal and QBR calls fail on the same beats as new-business calls: an unanswered concern, a missed expansion opening, a soft ask. Axelize reads the live conversation against the account's history and suggests the CSM's next line, whether that is addressing risk or naming the upgrade.

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Last reviewed

What it handles

  1. Catch the churn signal

    When the tone shifts, you get a response that addresses the concern rather than moving past it.

  2. Name the expansion

    The moment a customer describes a need you already solve, the ask is on screen.

  3. Arrive with the history

    Past meetings with this account are part of the context, so nothing gets re-litigated.

What we can actually show you

The numbers, and where each one comes from

Open the question mark on any of them for the measurement, the arithmetic or the paper it came from, including what it does not prove.

1.4s
median, from a churn signal in the call to a response on screen
Where this number comes from Measured end to end on our own calls. A renewal conversation turns on catching the sentence where the customer signals doubt, which is usually said once and in passing. The tail runs longer on a slow network.
Full history
of the account, in the call rather than in a tab you forgot to open
Where this number comes from Prior meetings, files, products and the notes from the last renewal are already loaded when the call starts, because they were cached before you joined. Nothing is retrieved live, which is why the suggestion arrives fast enough to use.
0
recordings of a conversation about a customer's problems
Where this number comes from No audio or video is captured. For CS this matters more than for new business: a customer raising a complaint reacts badly to a recording notice, and there is not one. The caption transcript stays on your account.

The features behind it

Frequently asked questions

Does it treat a renewal differently from a new deal?
Yes. Meeting type is part of the context, so a renewal conversation gets retention and expansion framing rather than new-business qualification.

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