Privacy Policy

Who is responsible

Axelize is operated by Axelize, based in Georgia. For your account, billing and our website, we decide how your data is used, which makes us the controller. For the content you put into your workspace, including meeting transcripts and CRM records, you decide, and we process it on your instructions as your processor. Our Data Processing Agreement covers that second role.

Questions and requests about personal data go to [email protected].

What we collect

Your account

You sign in with Google. We receive your email address, your name and your profile picture, and nothing else from your Google account. We do not read your calendar, your mail or your files.

Your workspace content

• Meeting transcripts. When you use the extension on a Google Meet call, it reads the captions Google Meet displays and stores them as text, with the speaker name Meet shows for each line. This includes what other participants said.
• Meeting records. The meeting link, time, type, your notes and agenda.
• CRM records. Contacts and companies you add: names, email addresses, phone numbers, LinkedIn URLs, roles, and your notes about them.
• Files and web pages. Documents you upload and pages from company websites you ask Axelize to read, plus the text extracted from them.
• Suggestions and chat. The prompts you send and the replies Axelize writes during a call.

Billing

Payments are handled by Polar Software Inc., which acts as merchant of record. Polar collects your payment details directly and we never see your card number. We receive your email, the plan you chose, amounts, and invoice status so we can grant credits and show you your balance.

Usage and technical data

Server logs record IP addresses, request paths, timestamps and browser type for security and to diagnose problems. We record how many suggestions you generate, because that is what credits meter.

Our website and sign-up

axelize.com uses PostHog, hosted in the EU, to count visits and see which pages and buttons are used. The same measurement continues through sign-up at app.axelize.com, so we can see how many people who start an account finish setting one up. It records which sign-up screens you reached and whether you started and finished checkout. Once you are inside the workspace it records nothing at all: no pages, no clicks, no screen recording, no form contents. It does not run in the extension.

When you create an account we attach your user ID, email address, workspace name and subscription status to the visits above, so we can see the whole path from a first visit to a paid account. Demo bookings go through Cal.com, which collects the name, email and time you give it.

If you were a participant on a call

You may be reading this because someone you met with used Axelize. What that means for you, in plain words, is on our participant notice. In short: Axelize kept a text transcript of what was said, including your name as Google Meet displayed it, on behalf of the person you spoke with. It captured no audio, no video and no voiceprint. The person or company you met with is responsible for that data and for telling you about it. You can contact them or us with any request, and we will help.

Why we use it

• To provide the service you signed up for: capturing transcripts, writing suggestions, keeping your records, billing you. This is performance of our contract with you.
• To keep the service secure and working: logs, abuse prevention, fixing bugs. This is our legitimate interest, and it never involves reading your transcripts except to resolve a problem you have reported.
• To understand how the website and sign-up perform: analytics on axelize.com and on the sign-up screens at app.axelize.com, so we can find where people get stuck. Where the law requires it, this is based on your consent.
• To meet legal obligations such as tax records and responding to lawful requests.

We do not use your workspace content to train AI models, and we do not use one customer's content to serve another. We do not sell personal data and we do not run advertising.

How the AI works

Suggestions are generated by Google's Gemini models through the Gemini API on a paid plan. Under that plan Google does not use what we send to train or improve its models. Google retains API inputs and outputs for a limited period for abuse detection, then deletes them. What we send is the transcript of the current call and the context you attached to the meeting: product details, notes, CRM records, files and pages. Output is a suggestion for you to read or ignore. You decide what you say.

Who we share it with

Only the providers needed to run the service, listed with their purpose and location on the subprocessors page. Beyond them, we disclose personal data only when the law requires it, to enforce our terms, or as part of a merger or acquisition, in which case this policy continues to apply.

Where data lives

Your workspace content is stored on servers in Helsinki, Finland. AI suggestions are generated by Google, whose servers may be outside the EU. Our team accesses the service from Georgia. Where personal data leaves the European Economic Area or the United Kingdom, we rely on the European Commission's Standard Contractual Clauses and the UK Addendum, and on the safeguards described in our DPA.

How long we keep it

• Transcripts and suggestions stay until you delete the meeting. We are adding a default retention period after which a transcript is deleted unless you choose to keep it, and this policy will be updated when it ships.
• Your account and workspace records stay while your account is open, and are deleted within 30 days of a deletion request.
• Billing records are kept as long as tax and accounting law requires.
• Server logs are kept for 30 days.

Deleting a meeting removes its transcript and suggestions. To delete your whole account, email [email protected] from the address you signed up with.

Your rights

Depending on where you live, you can ask us to show you the personal data we hold about you, correct it, delete it, give you a copy in a portable format, restrict or object to how we use it, and withdraw consent where consent is the basis. Email us and we will respond within 30 days. We may ask you to confirm your identity first. If you are in the EU or UK, you can also complain to your data protection authority. If you are in Georgia, the Personal Data Protection Service handles complaints.

If your request concerns a transcript held for one of our customers, we will pass it to them, because they decide what happens to it, and we will help them act on it.

United States state privacy rights

If you live in California or another US state with a privacy law, you have the rights above in substance: to know, access, correct, delete and obtain a copy of your personal information, and not to be discriminated against for exercising them. We do not sell personal information, and we do not share it for cross-context behavioural advertising. We do not use or disclose sensitive personal information beyond what is needed to provide the service. An authorised agent may submit a request on your behalf if we can verify their authority. Requests go to [email protected].

Business contact details in a customer's CRM are personal information under these laws. We process them as a service provider on that customer's behalf.

Cookies

The app sets one cookie, which keeps you signed in. It is not used for tracking. PostHog sets analytics cookies to count visits. They are set on axelize.com and readable on app.axelize.com, which is how a visit and the sign-up that follows it are recognised as the same person. You can block them with your browser settings or a content blocker, and both the site and the app work without them.

The browser extension

The Axelize extension runs only on meet.google.com. It requests the tabs permission to know which Meet call is open, storage to keep captions safe if the page reloads, alarms to retry sending them, and sidePanel to show its own window beside the call. It reads the caption text Google Meet renders and nothing else on the page. It does not read other sites, your browsing history or your bookmarks. Data it collects is used only to provide the service, consistent with the Chrome Web Store User Data Policy, including its limited use requirements.

Security

How we protect data, and what we do not yet do, is on the security page.

Children

Axelize is a business tool and is not intended for anyone under 18.

Changes

When we change this policy in a way that matters, we will email account holders and update the date at the top. Continued use after the change means you accept it.

Contact

Axelize, Georgia. [email protected]