1. Who we are and what you are agreeing to

Axelize is operated by Axelize, based in Georgia ("Axelize", "we"). These terms apply to the Axelize website, the app at app.axelize.com and the Axelize browser extension (together, the "Service"). By creating an account or using the Service you agree to them. If you are using Axelize for a company, you confirm you have authority to bind that company, and "you" means the company.

Axelize is a business tool. By using it you confirm you are using it for business purposes.

Our Privacy Policy explains how we handle personal data. Our Data Processing Agreement is part of these terms and governs the content you process through Axelize.

2. Your account

You sign in with Google. You are responsible for what happens under your account and for keeping your Google account secure. One account is for one person; a company workspace can have several accounts. Tell us at once if you believe your account has been used without your permission.

3. What the Service does

During a Google Meet call, the extension reads the captions Google Meet displays, stores them as a text transcript, and uses that transcript together with the context you attached to the meeting to suggest what you might say next. The suggestions are generated by an AI model. Axelize does not join calls, does not capture audio or video, and does not create voiceprints.

Google Meet and Google Chrome are Google products. Axelize is not affiliated with or endorsed by Google, and changes Google makes can affect how Axelize works. We will do our best to keep up, but we cannot guarantee compatibility with every change.

4. Your content

Everything you put into Axelize, and every transcript captured on your behalf, is your content. You own it. You give us a licence to store, process and display it only as needed to provide the Service to you, to keep the Service secure, and to comply with the law.

We commit to the following, and they are binding on us:

We do not use your content to train or improve AI models, ours or anyone else's.
We do not use one customer's content to serve another customer.
We do not sell your content or use it for advertising.
You can export your content and you can delete it.

5. Meeting participants and consent

A transcript is a record of a conversation. The people you meet with are part of that record. Laws on recording and transcribing conversations differ by country and, in the United States, by state. Some require every participant to be told or to agree. You are the one on the call, and you are responsible for complying with the laws that apply to you and to the people you speak with. That includes telling participants that a transcript is being kept where the law or your own policies require it.

We give you a participant notice you can share in a calendar invite or say aloud at the start of a call. Use it. You agree not to use Axelize where you know or should know that a participant has not consented and consent is required, and you agree to compensate us for claims that arise from your failure to do so, as set out in section 14.

6. Acceptable use

You agree not to:

capture or store a conversation you have no right to capture;
use the Service to deceive, harass or discriminate against anyone, or to break the law;
present suggestions as independent professional advice, or rely on them for legal, financial, medical or safety decisions;
scrape or upload content you do not have the right to use, or direct Axelize at a website in breach of that site's terms;
reverse engineer the Service, probe or overload it, or use it to build a competing product;
share your account, resell the Service, or circumvent credit limits.

7. AI output

Suggestions are generated by a model from the transcript and your context. They can be wrong, incomplete or badly judged. They are suggestions, not instructions. You decide what you say and you are responsible for it. Nothing Axelize suggests is legal, financial or professional advice. Do not make claims to a buyer that you have not verified, and do not use Axelize to pressure people with invented deadlines or false scarcity. Axelize is built to avoid suggesting those tactics, and using it to do so anyway is a breach of these terms.

8. Plans, credits and billing

Plans are per user and billed monthly. Payments are processed by Polar Software Inc. as merchant of record, which means your purchase is made with Polar, Polar issues your invoice, and Polar collects any tax due. Prices on our pricing page exclude tax unless stated.

Credits work like this:

One credit is one AI-written suggestion. Your plan includes a monthly allowance of credits.
Plan credits reset at the start of each billing cycle to the plan's allowance.
You can buy additional credits at any time while you have a plan. Purchased credits are spent only after the monthly allowance is used, they are not reset by renewal, they survive cancellation, and they expire twelve months after purchase. After your plan ends they still pay for AI actions, but you cannot buy more until you subscribe again.
There is no automatic overage. When you have no credits left, suggestions stop until the next cycle or until you buy more. We never charge you for something you did not choose.

We may change prices. If we do, existing subscribers get at least 30 days' notice by email before the new price applies to them.

9. Cancelling and refunds

You can cancel at any time from your account settings. Cancelling does not delete anything: your meetings, transcripts and CRM records stay available to read and to delete, and purchased credits stay in your balance. Your plan allowance ends at the end of the paid period and is not renewed. After that you cannot add or change records until you subscribe again.

Fees already paid are not refundable, except where the law requires a refund or where we agree to one. Refunds, when given, are issued by Polar to your original payment method.

10. Suspension and termination

We may suspend or close your account if you breach these terms, if your use creates a legal or security risk, or if the law requires it. Where practical we will tell you first. You can close your account at any time by emailing us. After closure, you have 30 days to export your content, after which we delete it, subject to backups that expire on their own schedule and records we must keep by law.

11. Our intellectual property

The Service, its software, design and content (other than your content) belong to us or our licensors. These terms do not give you any rights in them beyond using the Service. If you send us feedback, we may use it without obligation to you.

12. Availability and support

We work to keep the Service available and will tell you about planned downtime where we can. We do not promise uninterrupted availability. Support is by email at [email protected], and we aim to reply within two business days.

13. No warranty

The Service is provided as it is. To the fullest extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, accuracy of AI output, or that the Service will meet your requirements or be error free.

14. Liability

To the fullest extent the law allows, we are not liable for indirect, consequential, special or punitive loss, or for lost profits, lost deals, lost data or business interruption, however caused. Our total liability to you for everything arising out of the Service in any twelve month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

You will defend and compensate us against claims, damages and costs, including reasonable legal fees, arising from your content, from your use of the Service in breach of these terms, or from a failure to obtain consent or give notice that section 5 required.

15. Changes to these terms

We may update these terms. For changes that matter, we will email account holders at least 14 days before they take effect. If you do not agree, cancel before they apply. Continuing to use the Service after that date means you accept them.

16. Assignment

We may transfer this agreement, and your account with it, to a company that succeeds to our business or to an affiliate, by giving you notice. Your rights under these terms will not be reduced by such a transfer. You may not transfer your account or this agreement without our written consent.

17. Governing law and disputes

These terms are governed by the laws of Georgia. If a dispute arises, contact us first and we will try to resolve it with you within 30 days. Failing that, the courts of Georgia have exclusive jurisdiction. If you are a consumer under laws that give you mandatory protections, nothing here takes those away.

18. General

These terms, the Privacy Policy and the DPA are the whole agreement between us about the Service. If any part is found unenforceable, the rest stands. Our not enforcing a term is not a waiver of it. Notices to us go to [email protected]; notices to you go to the email on your account.

Terms of Service